Read the summary and the most important questions on CAB1 OB

• 3 Job attitudes

• 3.2 Attitudes and behaviour

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• Most powerful moderators of the attitude-behaviour relationship

  1. Importance of the attitude
  2. correspondence to behaviour
  3. accessibility
  4. presence of social pressure
  5. direct experience

• 3.4 Job satisfatction

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• What is summation of job facets

  Identifies key elements such as type of work, skills needed, supervision, present pay, promotion opportunities, culture and relationships with coworkers

• 3.5 What causes job satisfaction

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• What are issues with CSR

  1. Not all projects are equally meaningful for every employee, requiring that all employees participate in these projects may decrease satisfaction with some employees
     
  2. some organizations require employees to contribute in a prescribed manner, pressuring these people to go above and beyond in ways that are not natural for them can burn them out for future projects
  3. it can be disconnected to employee's actual job. They may wonder: if i really want to make a change, why would i sit here?

• 3.7 The impact of job dissatisfaction

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• What is counterproductive work behaviour (CWB)

  Actions that actively damage the organization, including stealing, behaving aggresively towards coworkers, or being late or absent

• 5 personality and individual differences

• 5.3 personality frameworks

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• What are the four dimensions of the MBTI

  • Extraverted or introverted
    
  • sensing or intuitive
  • thinking or feeling
  • judging or perceiving

• What is the big five personality model

  A personality model that proposes five basic dimensions encompass most of the differences in human personality

• What are the personality types of DiSC

  1. Dominating (D)
     
  2. influencing (i)
  3. steadiness (S)
  4. conscientiousness (C)

• 5.4 other personality attributes relevent to OB

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• Positives about high CSE

  • Perform better because they set more ambitious goals
    
  • better at customer service
  • tend to better adapt to changes in career and international environment

• Downsides of high CSE

  Coworkers and supervisors may view those with high CSE unfavourable especially when they abstain from helping others

• Positives of proactive personality

  • Higher levels of job performance and creativity
    
  • more satisfied with their job
  • often achieve career succes