Emotional Labour
8 important questions on Emotional Labour
What are developments of Emotional Turn?
- The way we understand the emotional aspects of organisations and management team.
Empirical Changes
- The way we experience work and the context within which it takes place.
Theoretical trends
- The way which ideal form as of management as defined, largely in managerial text and HOW TO GUIDES.
Examples of roles requiring high emotional Labour?
- Caring professions - nursing, doctors, health assistants, social workers, Social care workers.
- Flight attendents, hairstylers, hospitality and retail.
- Debt collectors, lawyers.
- Call centre stafff
- Management teams.
How do organisations manage emotional labour?
Neutralising - preventing
buffering - segregrate potentially disruptive individuals.
perscribing - rules and scrips
Normalising - adopt appropriate Emotions into culture.
Whilst buffering, perscribing and normalising seems to have a positive effect on employee morale, neutralising controls seems to damage employee trust and employee committment.
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Are we changing the way we care for our employees?
How is emotional labour regarded?
Such demands may have serious effects on one's emotional well-being: people can loose touch with their real emotions.
What are employee coping mechanism for emotional labour?
Humour - venting. If I cant laugh I’ll cry.
Switch off - disengage.
Develop network, colleagues in profession or friends, family.
Routinely go through the motions.
What does Emotional Labour mean to employees?
Most popular in the service industry which places a crucial role in the economy (approx 70%).
Research to demonstrate that Emotional Labour contributes to negative attitudes, behaviours and poor health of employees.
What are some outcomes of Surface acting emotional labour?
- Job Dissatisfaction.
- Loss of memory
- depersonalise
- Job stress
- hypertension
- heart disease
- emotional exhaustion and burnout
- has even been shown to exacerbate cancer
- Workplace violence
Deep acting does not harm employee well being and positively related with job satisfaction, commitment performance and customer satisfaction.
The question on the page originate from the summary of the following study material:
- A unique study and practice tool
- Never study anything twice again
- Get the grades you hope for
- 100% sure, 100% understanding
