Organisational communication - Barriers to effective communication

4 important questions on Organisational communication - Barriers to effective communication

Identify how communication apprehension affects the communication process.

Communication apprehension (CA); is anxiety or fear suffered by an individual of either actual or anticipated communication, with a group or a person, that can profoundly affect their oral communication, social skills, and self-esteem.”

  • Trait-based CA affects a person’s ability to communicate with others across a variety of situations.
  • State-based CA is triggered by specific situations, such as being required to give a speech.

  • Less information sharing, advice seeking.


What are barriers to effective communication?

  • Communication apprehension (CA)
  • Language
Words may mean different things to people (corporate lingo)
  • Filtering
A sender's manipulation of information so it will be seen more favourably by the receiver
  • Selective perception
Receivers selectively see and hear based on their needs, motivations, experience, background
  • Information overload
When information inflow exceeds and individuals processing capacity.
  • Emotions
Receivers' emotional states may colour their interpretation
  • Silence
  • Lying
Outright misrepresentation of information (active vs passive)

How can gender be a barrier to effective communication?

Women and men communicate differently at the workplace.
  • Want to get ahead.
  • Want to solve problems.
  • Are more direct.    

  • Want to bring closeness, confirmation and support.
  • share to build connection.
  • more empathic.
  • apologise more.
  • more indirect.
  • want more feedback.
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What is active listening?

Three components:

  • Demonstrating moderate to high nonverbal involvement
  • reflecting the speaker's message using verbal paraphrasing
  • Asking questions that encourage the speaker to elaborate on their experiences

  • more satisfaction with conversation.
  • feel better understood.
  • interpersonal effectiveness.          

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