Read the summary and the most important questions on Essentials of Organizational Behavior

• Chapter 1 terms

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• What is organizational behaviour?

  A field of study that on investigates the impact individuals, groups and structure have on behaviour within organizations, for the purpose of applying such knowledge towards improving an organization’s effectiveness.

• What is social psychology?

  An area of psychology that blends concepts from psychology and sociology to focus on the influence of people on one another. 

• What is a strategy?

  Practical translation of findings into goals and actions.

• What is a mission?

  The essential purpose of the organisation, concerning particularly why it is in existent. 
  
  

  1. What are our values?
     
  2. Who are we?
  3. What do we do?

• What is a vision?

  How you view the future of your business.
  

  1. What is unique and important?
     
  2. Where we are going as an organisation?
  3. What do we want to achieve?

• What is a purpose?

  Provides the foundation for how a business runs.

• Chapter 2 terms

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• What is power distance?

  A national culture attribute that describes the extent to which a society accepts that power in institutions and organizations is distributed unequally. 

• What are consequences of job satisfaction?

  1. Exit -> directs behavior towards leaving the organisation, including looking for a new position as well as resigning.
     
  2. Neglect -> response passively allows conditions to worsen and includes chronic absenteeism or lateness, reduced effort and increased error rate.
  3. Loyalty -> response means passively, but optimistically waiting for conditions to improve
  4. Voice -> Response which includes actively and constructively attempting to improve conditions, including suggesting improvements, discussing problems with superior and undertaking some forms of union actions

• Chapter 3 terms

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• What are characteristics for emotions?

  • Caused by specific
    
  • Very brief in durations (seconds or minutes)
  • Specific and numerous in nature (many specific emotions such as anger, fear, sadness, happiness, surprise)
  • Usually accompanied by distinct facial expressions
  • action oriented in nature

• What are the characteristics of moods?

  • Cause is often general and unclear
    
  • Last longer than emotions (hours or days0
  • More general (two main dimensions 'positive affect' or 'negative affect' that are composed of multiple specific dimensions.
  • Generally not indicated by distinct expressions
  • cognitive in nature