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Summary: Health Care Management
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Read the summary and the most important questions on Health care management
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HC 1 introduction
This is a preview. There are 7 more flashcards available for chapter 01/01/2020
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What are the developments in healthcare?
- collaboration despite boundaries
- decentralization > more space diversity and participation
- getting 'hold' on professional actions > stimulation 'learning in practice'
- person-centered care: health care organized around patients -
What are critiques at organizational culture?
> can be managed
> means to corporate growth & succes
> quick fix
> strong vs. Weak culture -
HC2 organizational culture & organizational change
This is a preview. There are 1 more flashcards available for chapter 02/01/2020
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What is a vertical division of labour?
Chain of command/control and constant surveillance -
What is critique of bureaucracy?
- dehumanization
- inflexible/rigid
- inefficient
- differentiation= disintegration
- bounded rationality
- bounded morality -
What are the characteristics of bureaucracy?
> standardization of work and formalization of work behavior in rules and procedures
> horizontal and vertical differentiation
> tough control through coercion, carrot & stick -
What are the characteristics of humanistic approach?
> mutual adjustment and change of work processes
> job enlargement and job enrichment
> soft control through participation -
What are the perspectives on change?
> managerial: change is desirable, necessary & doable
> critical: change exploits employees
> constructivist: ho do people see change? -
What are the perspectives on 'resistance to change'?
> demonise resistance to change
> celebrate resistance to change
> critique change -
What are the key points on change and resistance to change?
> change is socially constructed; it's meaning is dependant on situation/context, as are change related identities
> change is embedded within particular power contexts and involves political manoeuvring
> in negotiations over change people invoke particular images of the past, present and future -
HC 3 What is 'good' care and how to manage it
This is a preview. There are 14 more flashcards available for chapter 03/01/2020
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How was quality of care till 1960?
Quality control and improvement as an exclusively professional issue ('pre' professionalism)
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