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Summary: Health Care Management

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Read the summary and the most important questions on Health care management

  • HC 1 introduction

    This is a preview. There are 7 more flashcards available for chapter 01/01/2020
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  • What are the developments in healthcare?

    - collaboration despite boundaries
    - decentralization > more space diversity and participation
    - getting 'hold' on professional actions > stimulation 'learning in practice'
    - person-centered care: health care organized around patients
  • What are critiques at organizational culture?

    > can be managed
    > means to corporate growth & succes
    > quick fix
    > strong vs. Weak culture
  • HC2 organizational culture & organizational change

    This is a preview. There are 1 more flashcards available for chapter 02/01/2020
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  • What is a vertical division of labour?

    Chain of command/control and constant surveillance
  • What is critique of bureaucracy?

    - dehumanization
    - inflexible/rigid
    - inefficient
    - differentiation= disintegration
    - bounded rationality
    - bounded morality
  • What are the characteristics of bureaucracy?

    > standardization of work and formalization of work behavior in rules and procedures
    > horizontal and vertical differentiation
    > tough control through coercion, carrot & stick
  • What are the characteristics of humanistic approach?

    > mutual adjustment and change of work processes
    > job enlargement and job enrichment
    > soft control through participation
  • What are the perspectives on change?

    > managerial: change is desirable, necessary & doable
    > critical: change exploits employees
    > constructivist: ho do people see change?
  • What are the perspectives on 'resistance to change'?

    >  demonise resistance to change
    > celebrate resistance to change
    > critique change
  • What are the key points on change and resistance to change?

    > change is socially constructed; it's meaning is dependant on situation/context, as are change related identities
    > change is embedded within particular power contexts and involves political manoeuvring
    > in negotiations over change people invoke particular images of the past, present and future 
  • HC 3 What is 'good' care and how to manage it

    This is a preview. There are 14 more flashcards available for chapter 03/01/2020
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  • How was quality of care till 1960?

    Quality control and improvement as an exclusively professional issue ('pre' professionalism)
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