EXAM preparation - People and culture - human capital and structure
9 important questions on EXAM preparation - People and culture - human capital and structure
What is human capital?
(structre) What are the three main approaches?
- Functional (by department expertise )
- divisional (by product, geography of customer)
- matrix (by project teams)
So how do you reconize a functional structure and what are the pros and cons?
- PROS:
- clear chain of command
- specialist train together
- easy to know who to ask
- CONS
- departments become silos
- not my department mentality
- slow communication across departments
- Higher grades + faster learning
- Never study anything twice
- 100% sure, 100% understanding
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So how do you recognize divisional department
- geography (Amsterdam, Rotterdam)
- product (Hotel rooms, meeting rooms, recreation)
- customer (leisure guest, business guest, families)
And what are the pros and cons of a divisional department?
- PROS:
- each division focuses on specific guest, locoation, product)
- faster decisions (les bureaucracy)
- can customer service per division
- CONS:
- duplicate resources (each divisions needs own staff)
- harder to share knowledge across divisions
- more expensive
What is the key difference between functional and divisional departments?
In a divisional structure, each division operates almost like its own company, with its own departments (marketing, finance, HR, etc.).
In a functional structure, the organization operates as one whole company, with departments grouped by function across the entire organization.
How do you recognize the matrix structure?
- departement manager
- project manager
What are the pros and cons?
- PROS
- flexible - create teams as needed
- people learn form other departments
- great for complex projects/ events
- CONS:
- confusing
- Who did I listen to first
- needs mature, experienced, employees
Coordination = getting different departments to work together. Without coordination you:
The question on the page originate from the summary of the following study material:
- A unique study and practice tool
- Never study anything twice again
- Get the grades you hope for
- 100% sure, 100% understanding
