EXAM preparation - People and culture - HR metrics
6 important questions on EXAM preparation - People and culture - HR metrics
What does the balanced scorecard (BSC) do?
What are the steps in de BSC? 1
Typical measures:
- Revenue growth
- Profit margins
- Return on investment (ROI)
- Cost reduction
What are the steps in de BSC? 3
Typical measures:
- Production efficiency
- Quality control
- Process improvement
- Delivery time
- Higher grades + faster learning
- Never study anything twice
- 100% sure, 100% understanding
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What are the 2 HR concepts:
Bottom Level: Survival Metrics
Characteristics
- Industry standard (“table stakes”)
- Easy for competitors to copy
- Focus on operational efficiency
- Necessary but not a competitive advantage
- Employee turnover rate
- Time to fill vacancies
- Percentage of positions filled internally
- Absenteeism rate
Top Level: Strategic Competitive Advantage Metrics
Key idea:
They measure something that gives the company a long-term competitive advantage.
Characteristics
- Very difficult for competitors to copy
- Reflect deep organizational capabilities
- Often tied to culture, leadership, or unique systems
- Create real differentiation
This measures whether leaders are seen as strategic assets in the organization.
Possible indicators:
- Leadership quality ratings
- Internal leadership pipeline strength
- Leadership impact on business results
If a company consistently develops exceptional leaders, it gains an advantage that competitors cannot easily replicate.
Other examples might include:
- Innovation capability index
- Organizational learning capability
- Talent pipeline strength
The question on the page originate from the summary of the following study material:
- A unique study and practice tool
- Never study anything twice again
- Get the grades you hope for
- 100% sure, 100% understanding
