EXAM preparation - People and culture - intro to human chapital
3 important questions on EXAM preparation - People and culture - intro to human chapital
Processes: The HR Cycle: (lens 2)
- Attract - finding potential employees
- select - choosing the right people
- onboard - integrating new hires
- develop - building skills & capabilities
- retain - keeping good people
- separate - managing exits
Measurement: KPI's that matter ( lens 3)
People metrics tells you about organizational health:
- employee turnover rate (how many people leave - 30% average in hospitality)
- employee sastisfaction scores
- productivity metrics
- absenteeism rates
- time to hire
- training completion rates
Resources - Tangible and intangible? (lens 4)
Tangible resources:
intangible resources:
- building & facilities
- equipment
- financial capital
intangible resources:
- brand reputation
- customer relationships
- employee knowledge
- organizational culture
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