Market and e-commerce - customer service
4 important questions on Market and e-commerce - customer service
What is service level?
What three stages can be distinguished in the development of customer service?
2. Customer service as a performance indicator, some companies consider customer service as a performance indicator.
3. Customer service as a management philosophy, the customer service philosophy must penetrate through the entire company.
What are the different interpretation of customer service?
* the reliable and timely delivery of orders
* all communication with customers concerning orders, deliveries, invoicing and aftercare.
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What three activities are included in customer service?
2. Transaction elements
3. Post-transaction elements
The question on the page originate from the summary of the following study material:
- A unique study and practice tool
- Never study anything twice again
- Get the grades you hope for
- 100% sure, 100% understanding
