Summary: Mgmt 339 (Exam 1)
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1 MGMT 339 Chapters 1 and 2 (Exam 1)
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What are internal suppliers?
Suppliers who supply products within the organization -
What is an example of an internal supplier?
Example is the IT department supporting the finance department -
What are external suppliers?
The traditional option, where you purchase service or product from an outside resource -
What is the significance of the core process?
The core processes are all supported by support processes -
What are competitive priorities?
Quality, time, flexibility, and cost -
What is the importance of competitive priorities?
They are the critical dimensions that a process or supply chain must possess to satisfy its internal or external customers, both now and in the future -
Describe order winners
Order winners are the defining attributes of a product or service that gives them a competitive advantage compared to other products or services. -
Describe order qualifiers
Order qualifiers are the bare minimum product/service attributes that let you be in the game. -
What must operations strategy must align with?
Corporate strategy, and market analysis -
What is corporate strategy?
Corporate strategy provides an overall direction that serves as the framework for carrying out all the organization functions
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