Summary: Nursing Communications
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1 1️⃣ Effective Communication
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What is the definition of effective communication in nursing?
Effective communication is the clear, accurate and purposeful exchange of information that: -
What does effective communication promote?
Patient safety is promoted by effective communication. -
What are the benefits of effective communication?
Improves patient outcomes and reduces clinical errors. -
What is verbal communication?
Spoken words are part of verbal communication. -
What should be avoided in verbal communication?
Jargon and slang should be avoided. -
What does non-verbal communication include?
Body language and physical cues are included. -
What is an example of ineffective non-verbal communication?
Saying “I understand” while looking at phone is ineffective. -
What does written communication consist of?
Documentation and written records are part of written communication. -
What confirms understanding in communication?
Feedback confirms understanding. -
What is active listening?
Full attention without interrupting is key to active listening.
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