Quality, Competitive Advantage, and the Bottom Line

4 important questions on Quality, Competitive Advantage, and the Bottom Line

What does improved conformance in production lead to?

Improved conformance in production leads to lower manufacturing and service costs through savings in rework, scrap and warranty expenses.

Is high conformance quality sufficient?

However high conformance quality is not sufficient.

On what basis do most consumers make their purchasing decisions?

Most consumers make their purchasing decisions based on value, or quality relative to price.
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What influences the value of a product in the marketplace?

Value of a product in the marketplace is influenced by quality of design.

The question on the page originate from the summary of the following study material:

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