Home / Summaries / Quality Management / diagram-tasks-strategy

The Seven Management and Planning Tools

Q: What is the relationship between 'Improve Work Environment' and 'Cost Effectiveness' in the Matrix Diagram of Goals and Strategies?

There is a strong relationship between 'Improve Work Environment' and 'Cost Effectiveness.'

63 important questions on The Seven Management and Planning Tools

What is required for developing company strategy?

A definable approach for developing company strategy.

What does an Arrow Diagram show in a project or process?

Shows the required order of tasks in a project or process, the best schedule for the entire project, and potential scheduling and resource problems and their solutions.

What should a clear company strategy include?

A clear company strategy with action plans derived from it, and human resource plans related to the action plans.

What is the purpose of using a Process Decision Program Chart (PDPC)?

Based on the tree diagram, use to improve implementation through contingency planning and developing countermeasures that will:

Prevent the deviation from occurring
Be in place if the deviation does occur

How can you create an Arrow Diagram?

List all necessary tasks
Determine correct sequence of tasks
Diagram the network of tasks
Between tasks, draw circles for events
Look for illogical sequences that require partitioning (use of “dummy” events)
Time estimates can be added to identify “critical path” as well as schedule and control the project

What is needed for implementing action plans?

An approach for implementing action plans.

What is the main goal of the strategy shown in the diagram?

Install New Computer System

How do you determine the proposed implementation steps in a PDPC?

Determine the proposed implementation steps.

How should company performance be monitored?

An approach for monitoring company performance relative to the strategic plan.

What is the relationship between "Improve Work Environment" and "Cost Effectiveness" in the Matrix Diagram of Goals and Strategies?

There is a strong relationship between "Improve Work Environment" and "Cost Effectiveness."

What actions are involved in the strategy?

Analyze needs
Configure system
Install hardware
Train users

What should be branched off each step in a PDPC?

Branch likely problems off each step.

What should projections of strategy-related changes focus on?

Projections of strategy-related changes in key indicators of company performance.

What is the key strategic factor related to improving the order entry process?

Customer Service

What is a Matrix Diagram?

A Matrix Diagram is a visual depiction with symbols (●, ○, △, ...).

In the Matrix Data Analysis of Customer Requirements, what is the Importance Weight for "Price"?

The Importance Weight for "Price" is 2.

What are the steps listed in the diagram?

Schedule training sessions
Develop training manuals
Conduct training classes

What are the "What-ifs?" scenarios mentioned?

Short-staffed
Not enough time

What question should be asked when branching likely problems in a PDPC?

What could go wrong?

What should be branched off each likely problem in a PDPC?

Branch possible and reasonable responses off each likely problem.

What does a tree diagram map out?

Maps out paths and tasks necessary to complete a specific project or reach a specified goal.

What does a tree diagram bring to the operational planning stage?

Brings issues and problems revealed by affinity diagram and interrelationship digraph to the operational planning stage.

What strategy is associated with reducing delivery time?

Install new computer system

Which strategy involves training customer service representatives?

Improve technical support

What type of relationship exists between "Improve Manufacturing Technology" and "High Quality"?

There is a strong relationship between "Improve Manufacturing Technology" and "High Quality."

What is the difference between the Best Competitor Evaluation and MicroTech Evaluation for "Delivery"?

The difference between the Best Competitor Evaluation and MicroTech Evaluation for "Delivery" is -3.

What is a possible countermeasure for not having enough time?

Hire external trainer

What are the possible countermeasures for being short-staffed?

Overtime
Temporary help

What should be done with the most effective countermeasures in a PDPC?

Choose the most effective countermeasures and build them into a revised plan.

What does an Interrelationship Digraph (ID) identify and explore?

Identifies and explores causal relationships among related concepts.

What type of work environment will MicroTech provide?

We will provide a support work environment that promotes personal growth and the pursuit of excellence and allows each employee to achieve his or her full potential.

What is the first step in creating a tree diagram?

Choose the tree diagram goal statement.

What is the goal related to developing TQ culture?

Work Environment

What should you refer to for directions regarding the Affinity Diagram?

Refer to Chapter 3 slides for directions.

What is the first step in creating an Interrelationship Digraph (ID)?

Agree on the issue/problem statement.

What is MicroTech committed to advancing?

We are committed to advancing the state of the art in electronics miniaturization and related technologies and to developing market opportunities that are built upon our unique technical expertise.

What should be generated after choosing the tree diagram goal statement?

Generate major tree headings, which are the major subgoals to pursue.

What strategy is linked to enhancing personal growth?

Provide new educational benefits

What is MicroTech's mission?

To design and manufacture miniature electronics products utilizing radio frequency technologies, digital signal-processing technologies, and state of the art surface mount manufacturing techniques.

What is the purpose of the list of ideas from the brainstorming session?

List of ideas from brainstorming session to incorporate into the vision.

What should be laid out after agreeing on the issue/problem statement in an ID?

Lay out all of the ideas/issue cards that have been brought from other tools (e.g., affinity diagram) or brainstormed.

What should be done after generating major tree headings?

Break each major heading into greater detail.

What does the strategy of providing release time aim to develop?

Creative ideas

What is the purpose of an Affinity diagram?

Gathering and grouping ideas.

Name two ideas related to customer value from the brainstorming session.

Low product maintenance, Low production costs.

What should be looked for between all of the ideas in an ID?

Look for cause/influence relationships between all of the ideas and draw relationship arrows.

What should be reviewed for logical flow and completeness?

Review the completed tree diagram for logical flow and completeness.

What does an Interrelationship digraph help with?

Looking for drivers and outcomes.

What are two features related to product innovation mentioned in the diagram?

Unique products, Innovative product features.

What questions should be asked when looking for relationships in an ID?

Is there a cause/influence relationship?
If yes, which direction is stronger?

What should be recommended after reviewing the tree diagram?

Recommend steps to implement plan or solve problem.

What is the function of a Tree diagram?

Mapping tasks for implementation.

What are two elements associated with the work environment according to the diagram?

Motivated employees, Teamwork.

What should be done after the first round of creating an ID?

Review & revise the first round.

What is the purpose of a Matrix diagram?

Finding relationships.

What is a key concept related to ROI in the diagram?

High return on investment.

What should be tallied in an ID for further planning?

Tally the number of outgoing and incoming arrows and select key items for further planning.

What does high outgoing indicate in an ID?

High outgoing = root cause or driver.

What is the use of a Process decision program chart?