Hotel security

22 important questions on Hotel security

How is involved in the security of the hotel?

  • Involves all the departments in the hotel --> every departments should have proper safety training

Wha are the 3 main factors that the safety of the hotel relies on?

  1. Employee vigilance
  2. Guest surveillance
  3. Hotel patrols

Who identifies guests outside the property?

The valet parking attendant, or the doorman, identifies guests outside the property.
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What do receptionists, concierge, and guest relations officers oversee?

They oversee what goes on in the lobby.

Why is communication between different stakeholders crucial?

It is crucial for informing the front desk team of potential unwanted clients.

What should the parking attendant inform the front desk team about?

The parking attendant should inform them of a potential unwanted client.

What does the reception team have time to do?

The reception team has time to act more appropriately.

Who is aware of and understands the situation?

The concierge or the front desk officer is aware of and understands the situation.

What should hotel staff do to reassure guests?

Hotel staff can reassure guests by remaining professional and being aware.

What should a staff member do if there is an unattended bag?

A staff member should react as quickly as possible to find out to whom it belongs.

When expecting VIP guests, what must employees do?

Employees’ vigilance must be heightened to ensure safety and experience.

Where should a watchful eye be kept in the hotel?

A watchful eye should be kept on the entire premises, including access points.

What must be monitored in addition to the lobby and main entrance?

All offices must be monitored as well as the lobby and main entrance.

What must the entire building be inspected for?

The entire building must be inspected from top to bottom.

How often must the premises be patrolled?

The premises must be patrolled regularly.

What is the purpose of the patrol and security reports?

  1. Identify any suspicious activity
  2. Incidents
  3. Anything out of the ordinary


Depending on the size of the hotel, the patrols can take place at night and day.

What should an emergency plan include in a hotel?

An emergency plan should include:
  • Country emergency numbers
  • Procedures for each emergency situation
  • Hotel evacuation procedures and maps
  • List of rooms occupied by guests
  • List of emergency staff assigned to specific roles and responsibilities
The management team should provide training for staff. Emergency communication systems and fire alarms must be tested regularly. There are two different types of fire alarms: the "single-station alarm" and the "fire alarm monitoring".

What are the options to protect guests' valuables in hotels?

There are two main types of safes to protect guests' valuables:
  • A safe in the guest room
  • The safe deposit box at the reception
These options ensure that guests' belongings are secure during their stay.

How does a guest create access for the safe inside the room?

The guest creates his or her own code for the safe inside the room. The guest's belongings are insured for a certain maximum amount. If the guest forgets the code, a security agent or a manager can open the safe. The employee opening the safe should never be alone and needs a witness.

What are the procedures for using safe deposit boxes at the reception desk?

Safe deposit boxes at the reception desk are insured to the full extent of the value of the belongings inside them. The procedure is very strict. The guest must fill out a form with details and the identity of individuals allowed to open the safe. They receive one single key.

What happens if a guest loses the key to the safe deposit box?

Should the guest lose the key, he or she will have to pay to have the safe opened. This ensures the security and proper management of the safe deposit boxes, maintaining the integrity of the hotel's security procedures.

What are the different types of security tools in hotel rooms?

The reception is the first contact for emergencies. The hotel room is designed to prevent accidents with windows equipped with an opening limit. The bathroom has an emergency button or rope. Hotel doors have an electronic locking system and may have a peephole or key chain. The system records all events involving the door and lock.

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