Learning Goal - Batch A – Knowledge Cards

10 important questions on Learning Goal - Batch A – Knowledge Cards

A1 — Freeman's Definition of a Stakeholder

Any group or individual who can affect, or is affected by, the achievement of an organisation's objectives. (Freeman, 1984)

A2 — What are the 4 quadrants of Mendelow's Power/Interest Grid?

High Power/High Interest = Key Players (manage closely) | High Power/Low Interest = Keep Satisfied | Low Power/High Interest = Keep Informed | Low Power/Low Interest = Minimum Effort.

A3 — Name the 6 steps of the CASE model (Paul Mansell)

(1) My role & the team (2) Defining the task (3) Environment complexity (4) Identify & assess (5) Plan to influence (6) Continual review.
  • Higher grades + faster learning
  • Never study anything twice
  • 100% sure, 100% understanding
Discover Study Smart

A4 — What does RACI stand for, and what is each role?

Responsible (does the work), Accountable (owns/approves outcome), Consulted (two-way input), Informed (one-way update).

A5 — Name the 10 RICS principles of stakeholder engagement

(1) Communicate (2) Consult early and often (3) Remember they're only human (4) Plan it (5) Relationships are key (6) Simple, but not easy (7) Just part of managing risk (8) Compromise (9) Understand what success is (10) Take responsibility.

A6 — What is the WHO + WHAT + HOW model?

WHO = identify stakeholders and what they value. WHAT = define success from each stakeholder's perspective. HOW = plan how to deliver and demonstrate value to each group.

A7 — What is principal-agent theory and how does it relate to stakeholder management?

The principal (client) delegates to an agent (consultant/contractor). Conflict arises when agent's interests diverge from principal's. Stakeholder management reduces this gap through transparency, KPIs, and regular communication.

A8 — Why must the Power/Interest Grid be used continuously, not just at project start?

Stakeholder positions shift. Low-power stakeholders can gain power quickly (e.g., media attention, legal challenge). Regular review ensures the engagement plan reflects current reality.

A9 — What is the difference between "Consulted" and "Informed" in a RACI matrix?

Consulted = two-way communication; the person provides input that may influence decisions. Informed = one-way communication; the person receives outputs but does not influence them.

A10 — Which RICS principle links stakeholder management directly to risk management?

Principle 7 — "Just part of managing risk." Treat stakeholders as a category of risk. Use the Power/Interest Grid to identify and monitor high-risk stakeholders (those with power to impact project outcomes).

The question on the page originate from the summary of the following study material:

  • A unique study and practice tool
  • Never study anything twice again
  • Get the grades you hope for
  • 100% sure, 100% understanding
Remember faster, study better. Scientifically proven.
Trustpilot Logo