Read the summary and the most important questions on Travel & Tourism AS Level for OCR : GCE AS Level Double Award | Hilary Blackman

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• What is important for Customer Service?

  Appropriate Language
  Positive Body Language
  Listening Skills
  Good clear Telephone Manner
  Good written communication skills
  Selling Skills
  Product Language
  Gaining Customer Confidence

• How does the Pullman Hotel create a welcoming environment for its employees?

  • Visually appealing, high aesthetic qualities 
  • formal, quality environment, clean, designer
  • Greetings, manners and language
  • Dress code 

• Coastal resort holiday: If your coastal destination was now run down, how could you improve and modernise it? i.e. rejuvenation. what was bad with Kuta beach?

  Negatives:
  

  • Rubbish, litter, sewage
  • visually unattractive it was loosing its appeal
  • FIT but strong link with the "hippie trail" and lower end tourists.
  • only had the beach no other facilities to do at the beach 

  
  
  How to improve it?:
  

  • Develop wider range of facilities such as jet skiing, water skiing, banana boating, paragliding, sailing
  • beach restaurants and bars to be built
  • safe environment created-life guards, clean water
  • No beggars ensure less unemplyed.

• What negative social impacts could there be for the Balinese at Kuta beach?

  • Crowds, high densities of tourists.
  • cultural insensitivity by inappropriate clothing (too small bikinis)
  • Poor cultural sensitivity shown by tourists towards the local Muslim and Buddhist religions.
  • Price of commodities increased for locals as tourists could afford more

• How can tourists facilities vary from resort to resort? 

  These resorts can vary in:
  

  • price and quality
  • Isolation and interland
  • less economic developed country resort can lack in facilities such as WiFi, food variety, Modern rooms
  • Less Economic Developed Country (LEDC) to have more ethnic attraction- carvings, upholstery, scented candles.
  • Children care such as baby sitting, child activities such as the kids club or child free such as some Club Meds.
  • Professionalism- family business or a company chain.
  • Specialised resorts such as health spa's, meditation or sports resorts.

• What are the 3 reasons that people travel?

  1. Business travel
  2. Leisure travel
  3. Visiting friends or family

• What is self catering accommodation?

  • No housekeeping 
  • Cottages, Houses, Caravans, apartments, caravan sites, mobile homes
  • Holiday Parks
  • Holiday Centres (Holiday camp)
  • Catering

  With unserviced accommodation meals and housekeeping are excluded. This type of accommodation is often less expensive than serviced accommodation.

• What is serviced accommodation?

  • Hotels
  • Guest house 
  • B&B's

  In serviced accommodation meals and housekeeping are provided.

• What is the purpose of national parks in the travel and tourism industry?

  
  

  • To preserve and enhance the natural beauty of each area and promote its enjoyment by the public.

• What do National Parks provide?

  • They provide some of the finest natural resources for tourism related to sports and active recreation
  • They provide important sites for climbing, hill walking, mountain biking, canoeing and caving.
  • They are also the location of many outdoor adventure centres.