Motivation-Hygiene Theory Model

15 important questions on Motivation-Hygiene Theory Model

What is the basic premise of MH theory?

Theory distinguishing factors that lead to satisfaction (motivators) vs factors that prevent dissatisfaction (hygienes)

What does increasing the motivators do in the MH model?

Improving motivator factors increases job satisfaction

What does increasing the hygiene factors do in the MH model?

Improving the hygiene factors decreases job dissatisfaction
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What are motivator factor in the MH model?

Achievement, recognition, meaningful work, responsibility, advancement, learning, personal growth

What are hygiene factors in the MH model?

Salary, company policies, supervision quality, interpersonal relations, working conditions, job security, base wage, policies and rules, working conditions

What are the 5 aspects of job enrichment in MH model?

Skill variety
task identity
task significance
task autonomy
feedback

True or false: you cannot motivate people with hygiene factors, in MH model?

False: you can but it is mostly extrinsic and this could lead to more controlled motivation over time

True or false: not satisfied and not dissatisfied are neutral states, in MH model?

False: not satisfied is bored (bore-out is also negative), and not dissatisfied is contentment (doing what you must do, but nothing more)

What happens if there are and aren't motivators present, in MH model?

Present: engagement
Not present: boredom

What happens if there are and aren't hygiene factors present, in MH model?

Present: commitment
Not present: negative affect

True or false: empirical and theoretical evidence shows that interpersonal relationships can produce satisfaction and is a motivator, in MH model?

True

What is the critical incident technique, in MH model?

Asking employees to describe good and bad incidents at work to test motivation-hygiene theory

Is the critical incident technique a good technique to test the MH theory, in MH model?

It is not a good test, due to it being subject of self-serving bias (people credit themselves for successes (motivators) and blame the environment for failure (hygienes))

What does 'escalating zero point' refer to in MH model?

As hygiene levels rise, expectations rise - making long-term satisfaction impossible from hygiene factors alone (hygiene escalation)

What does 'people who try to find long-term happiness through hygiene factors (money, status)' refer to, in MH model?

To hygiene seekers - who remain dissatisfied through seeking hygiene factors

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