MGMT 339 Chapters 1 and

14 important questions on MGMT 339 Chapters 1 and

What are internal suppliers?

Suppliers who supply products within the organization

What is an example of an internal supplier?

Example is the IT department supporting the finance department

What are external suppliers?

The traditional option, where you purchase service or product from an outside resource
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What is the significance of the core process?

The core processes are all supported by support processes

What are competitive priorities?

Quality, time, flexibility, and cost

What is the importance of competitive priorities?

They are the critical dimensions that a process or supply chain must possess to satisfy its internal or external customers, both now and in the future

Describe order winners

Order winners are the defining attributes of a product or service that gives them a competitive advantage compared to other products or services.

Describe order qualifiers

Order qualifiers are the bare minimum product/service attributes that let you be in the game.

What must operations strategy must align with?

Corporate strategy, and market analysis

What is corporate strategy?

Corporate strategy provides an overall direction that serves as the framework for carrying out all the organization functions

What is environmental scanning?

The process of monitoring, analyzing, and interpreting external factors that could affect an organizations success

Define the external factors for environmental scanning

Social trends, technological, economic, political/legal, and competitive

What is the importance of trade-offs?

You can't maximize all priorities, you must choose to focus consistent with positioning

If competitive competitive capabilities drop, what must happen?

The company must find a way to get product/service back to how it was

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