Human Capital - Ployhart (2021)

9 important questions on Human Capital - Ployhart (2021)

How does Ployhart define human capital?

As knowledge, skills, abilities and other characteristics (KSAO's)

How do KSAO's differ from performance behavior?

KSAO's are potential drivers for performance behavior, the actual things that are done on the task or job

How do performance behaviors differ from performance outcomes?

Performance behaviors refer to the actual tasks done on the job, while performance outcomes are the results of those behaviors like; sales, costumer satisfaction, etc.
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In what two forms does human capital exists?

Generic human capital (intelligence, personality) & firm-specific human capital (company processes, internal relations, local expertise)

When aggregated (combined) across employees, human capital resources help the firm implement its strategy and achieve, what?

Competitive advantage

Why is human capital valuable?

It drives performance behaviors and outcomes that create competitive advantage

The value of human capital does not come inherently it depends on how closely it is linked to, what?

Firm-relevant performance

True or false: firm specificity is not a fixed property?

True

What for is human capital critical?

For organizational performance and competitive advantage

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