Managing Marketing Information to Gain Customer Insights
9 important questions on Managing Marketing Information to Gain Customer Insights
Can you describe the two main types of markets and their properties?
- Consumer Markets.
- Individuals & households that purchase goods and services for personal use.
- Market is driven by:
- Personal needs.
- Preferences.
- Emotions.
- Business Markets.
- Also known as B2B (Business-to-business) markets.
- Organisations that purchase goods and services to either:
- Produce other goods and services with it.
- Use it for resale.
- Market is driven by:
- Functional needs.
- Economic considerations.
What is customer insights?
What is marketing information system (MIS)?
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All the information managers ask for, may not be available for 2 reasons, which?
2. MIS is not able to provide such information
What are the 3 sources of marketing information?
2. Competitive marketing intellgence
3. Marketing research
What are internal databases?
What is competitive marketing intelligence?
Name 3 examples of software that helps with CRM?
2. SAS
3. Salesforce
How can collected information easily be distributed within the company?
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