Practices for Dealing Suppliers

66 important questions on Practices for Dealing Suppliers

What is involved in Quality Planning according to Juran's Trilogy Applied to Supplier Relations?

  • Early customer involvement to identify current and future sourcing needs
  • Extensive research and data collection regarding the alternative processes available to satisfy those needs

What do companies often use as part of their supplier management system?

Companies often use supplier certification as part of their supplier management system.

What are the components of Quality Control in Juran's Trilogy Applied to Supplier Relations?

  • Clearly defined supply chain quality goals established in planning
  • Extensive, ongoing data collection and evaluation of the performance of the suppliers against goals
  • Corrective Action where required
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What does Lengnick-Hall suggest about organizational practices and competitive quality according to Evans (2017)?

As found in Evans (2017), Lengnick-Hall suggests several organizational practices that are positively related to competitive quality.

Is supplier certification the same as a QMS certification?

Not necessarily the same as a QMS certification (ISO, TS, etc.).

What does Quality Improvement entail in Juran's Trilogy Applied to Supplier Relations?

  • Management, measurement and continuous improvement of the sourcing process
  • Expansion of control and initiation of continuous improvement within the supply chain itself to ensure value creation

What type of practices are related to managing customer resources according to Lengnick-Hall?

Practices that deliberately select and carefully manage customer resources.

What measures do supplier certifications typically incorporate?

Typically incorporate quality, cost and delivery measures.

What is the purpose of supplier performance measurement?

Are quality expectations being achieved? Risks minimized? If not, provides means for feedback. Can also provide basis for rewards & recognition.

What is the cooperation in supplier quality improvement efforts?

Cooperation in supplier quality improvement efforts

What do practices that provide opportunities for co-production involve?

Practices that provide clear opportunities for co-production (with customers).

What should supplier audits address in the supplier's organization?

Supplier audits should address all areas of the supplier’s organization that could affect the quality of products or services.

What have many firms worked to reduce in their network?

Many firms have worked to reduce the number of suppliers in their network, with some reducing the number of suppliers to ONE for some components.

What assistance is provided with noncritical support processes?

Assistance with noncritical support processes

What type of activities foster trust according to Lengnick-Hall?

Activities that foster trust and initiate mutually beneficial customer-organization bonds.

List some areas supplier audits should address.

  • The strategic planning process
  • The quality management system
  • Processes used to measure, control and improve product/service quality, as well as process quality
  • Quality of products/services provided
  • Delivery of products/services provided
  • The supplier’s own supply chain
  • Any uniquely important attributes – for example, SOCIAL RESPONSIBILITY

Who surveyed 100+ companies on their supplier selection method?

Linn et al. (2006) surveyed 100+ companies on their supplier selection method.

What are the disadvantages of reducing the number of suppliers?

  • Weaker bargaining position
  • Potential interruptions in supply

How can supplier scorecards help the organization?

Can help the organization (the producer) improve the speed and reduce cost of the supply chain.

What is the role of activities that foster communication with users?

Activities that foster communication with users and ensure actual use is consistent with intended use.

What do engineers determine in a traditional purchasing function?

Engineers determine product specifications.

What is Cpk described as in the document?

Cpk is a capability metric.

What are the advantages of reducing the number of suppliers?

  • Reduced administrative costs!
  • Reduced variability in incoming products ... leading to reduced overall variability

What are the universal criteria generally included in supplier scorecards?

Universal criteria generally include: Quality history, Total cost, Timeliness of delivery.

What opportunities do certain activities create between users and service personnel?

Activities that create opportunities for direct communication (between users and service personnel).

What should purchasing decisions be based on according to the practices for dealing with suppliers?

Base purchasing decisions on quality as well as cost.

What does the purchasing department do in a traditional purchasing function?

Purchasing department solicits multiple bids and evaluates ability to meet schedules.

What does T/P represent?

T/P is the ratio of Target Price to Quoted Price.

What does establishing long-term contracts allow suppliers to do?

Establishing long-term contracts allows suppliers to make greater commitments ($$$) to improving quality.

What are some other criteria that could be included in supplier scorecards?

Other criteria could include:
• Design and technical capability
• Proximity to producing facility
• Responsiveness
• Past problem resolution effectiveness
• Audit results
• Price increase / reduction history
• Financial stability

What is one practice for dealing with suppliers that involves the number of suppliers?

Reduce the number of suppliers.

How is the purchasing department rewarded in a traditional purchasing function?

Purchasing department is rewarded primarily on ability to negotiate low prices.

What did Linn et al. (2006) propose for selecting suppliers?

Linn et al. (2006) proposed a method to select suppliers based on a joint analysis of process capability and price.

What opportunity does establishing long-term contracts provide?

Establishing long-term contracts provides greater opportunity for joint improvement and teamwork efforts.

What must metrics be in order to encourage appropriate results and behavior?

Metrics must measurable and designed to encourage appropriate results & behavior.

What is depicted in Figure 6-1?

The Customer-Supplier Chain.

What is one of the tasks of the YOU (Processor) in Human Resources Recruitment?

Review & critique job description

What type of contracts should be established with suppliers?

Establish long-term contracts.

What might suppliers do to maintain price according to the document?

Suppliers do whatever is needed to maintain price, perhaps sacrificing quality, or forgoing capital investments and other expenses needed to improve/maintain quality.

What is a common reporting mechanism mentioned?

A common reporting mechanism is a “stoplight chart”.

How did one company view the supplier of automobile seats?

One company considered the supplier troublesome: poor quality, late delivery.

What is the source of Figure 3-6?

Original source: AT&T.

What does the Supplier provide to internal customers?

Supply recruits to internal customers

What should be measured and certified according to the practices for dealing with suppliers?

Measure and certify supplier performance.

Does the lowest purchase cost equal the lowest overall "life cycle" cost?

Lowest purchase cost does not necessarily equal lowest overall "life cycle" cost – the total cost of ownership.

What is the role of the Customer/User in Human Resources Recruitment?

  • Receive requisition from interested customer
  • Receive job description
  • Receive feedback from interviews

How did the other company regard the supplier?

The other company regarded the supplier as delivering superior quality.

What is the relationship between "Your Supplier" and "You"?

Inputs.

What does the Customer/User receive in addition to the requisition?

Receive job description

What type of relationships and alliances should be developed with suppliers?

Develop cooperative relationships and strategic alliances.

What are some components of the total cost of ownership mentioned?

Excess inventory, variation, defects, scrap, field failures.

What are the responsibilities of YOU (Processor) in Human Resources Recruitment?

  • Review & critique job description
  • Publish information on job openings
  • Interview & screen job applicants
  • Conduct checks on references

What basics did both companies provide to the supplier?

Both companies provided the supplier with the basics: a contract, a schedule, specifications, and drawings.

What is the relationship between "You" and "Your Customer"?

Outputs.

What is one of the actions YOU (Processor) takes regarding job applicants?

Interview & screen job applicants

What are the stages of ownership mentioned in the document?

Pre-acquisition, Acquisition, Ownership, Disposal.

What does the Supplier do in Human Resources Recruitment?

  • Supply recruits to internal customers
  • Provide associated documentation
  • Provide NEO & training to recruits when hired

What additional steps did the second company take with the supplier?

The second company went further. It identified the key features to be controlled by the supplier. It also provided the supplier with information on how the product is assembled, how the product is used and misused, the environments of use, and prior problems encountered.

What does the Supplier provide when recruits are hired?

Provide NEO & training to recruits when hired

What is the role of the Customer/User in the Finance Function?

  • Receive basic data from various sources
  • Receive feedback from published reports

What feedback does the Customer/User receive?

Receive feedback from interviews

What are the responsibilities of YOU (Processor) in the Finance Function?

  • Establish data processing system
  • Process data into summaries
  • Analyze data and prepare reports

What does YOU (Processor) do after receiving a job description?

Conduct checks on references

What does the Supplier do in the Finance Function?

  • Publish reports
  • Disseminate to internal and external customers

What documentation does the Supplier provide?

Provide associated documentation

What information does YOU (Processor) publish?

Publish information on job openings

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