Quality in Customer-Supplier Relationships

6 important questions on Quality in Customer-Supplier Relationships

Who said, "Without customers, you don’t have a business"?

"Without customers, you don’t have a business." – Don Peppers and Martha Rogers*

What is the main focus of Deming's emphasis in the provided diagram?

Deming's emphasis is on customers.

What is the role of suppliers in the diagram?

Suppliers provide materials and equipment.
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What follows the receipt and test of materials in the process?

The process involves production, assembly, and inspection.

What is the purpose of consumer research in the diagram?

Consumer research is used for design and redesign.

What are tested in the process according to the diagram?

Tests of processes, machines, methods, and costs are conducted.

The question on the page originate from the summary of the following study material:

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