Performance measurement - kaplan and norton 2007 using balanced scorcard
7 important questions on Performance measurement - kaplan and norton 2007 using balanced scorcard
How does the Internal Processes Perspective contribute to strategy implementation?
- It focuses on internal operations and identifies areas that need improvement to create value for customers.
What is the focus of the Learning and Growth Perspective in the BSC?
What is the role of Strategy Maps in the Balanced Scorecard approach?
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What is the ultimate goal of using the Balanced Scorecard as a Strategic Management System?
How does the Balanced Scorecard provide strategic feedback?
What are Lagging Indicators and Leading Indicators
- Reflect past performance
- Used to measure outcomes
Leading Indicators:
- Predict future performance
- Indicate economic trends
The four categories of indicators are linked by a causal chain:
• Shaped by customer satisfaction
• Dependent on proper organization of internal processes
• Relying on sufficient motivation within the company and effective information systems.
The question on the page originate from the summary of the following study material:
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