Organization design - krackhardt and hanson informal networks: the company behind the charts

8 important questions on Organization design - krackhardt and hanson informal networks: the company behind the charts

What is the main argument of Krackhardt & Hanson's article?

The article argues that informal networks, rather than formal structures, significantly impact how work is conducted within organizations.

What are the three types of informal networks discussed in the article? "Informal Networks: The Company Behind the Charts" by Krackhardt & Hanson (1993)

  • Advice Networks: Who goes to whom for work-related guidance.
  • Trust Networks: Who confides in whom regarding sensitive issues.
  • Communication Networks: Who communicates with whom regularly.

What is an advice network?

A network that reveals who seeks guidance from whom regarding work-related decisions.
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Why are trust networks important in organizations?

They show who confides in whom regarding sensitive issues, which influences decision-making and cooperation.

How do informal networks affect change management?

Key individuals in informal networks can either accelerate or hinder change, making it crucial for managers to identify and engage with them strategically.

What tool do the authors recommend for understanding informal networks?

Network analysis, which involves mapping interactions to identify key influencers and bottlenecks.

How can managers leverage informal networks for success?

By identifying and working with central figures in informal networks to drive communication, innovation, and change.

What is a real-world application of informal network analysis?

Organizations have used network mapping to resolve communication issues, improve decision-making, and facilitate restructuring efforts.

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